FAQ
Frequently Asked Questions (FAQ)
Welcome to Elevated Desert Co.! We’ve gathered answers to the most common questions about our products, ordering, and brand story.
About Elevated Desert Co.
Q: What is Elevated Desert Co.?
A: Elevated Desert Co. is a lifestyle brand born in Tucson, Arizona, blending premium smoke shop accessories with unique desert-inspired design. We create grinders, doobie cases, ashtrays, and more—crafted with quality materials and a focus on functionality, style, and community.
Q: What does “Stay Elevated” mean?
A: It’s more than a tagline—it’s our philosophy. To us, “Stay Elevated” means enjoying life at its highest potential, whether that’s through creativity, culture, or connection.
Products & Quality
Q: What materials do you use for your grinders and accessories?
A: Our grinders are made from aerospace-grade aluminum (6061/6063) for durability and precision. Other products, like our DoobieDock travel case, are designed with premium finishes, waterproof seals, and a focus on long-lasting use.
Q: Are your products tested before launch?
A: Yes. Every design goes through extensive testing for durability, usability, and quality before it hits the market.
Q: Do you offer limited edition or custom designs?
A: Absolutely—we drop special editions and collaborate on unique runs. Follow us on Instagram or sign up for our newsletter to catch exclusive drops.
Ordering & Shipping
Q: How can I order Elevated Desert Co. products?
A: You can purchase directly through our online store. We also partner with select smoke shops and will soon be available through wholesale distribution.
Q: Do you ship outside of Arizona?
A: Yes—we ship nationwide within the U.S. International shipping is coming soon.
Q: How long does shipping take?
A: Orders typically ship within 2–3 business days. Delivery times vary depending on your location, but most U.S. orders arrive within 5–7 business days.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.
Wholesale & Retail
Q: Do you offer wholesale pricing?
A: Yes. We wholesale grinders, doobie cases, and other products to smoke shops, dispensaries, and retailers. To apply, reach out through our wholesale application page or email us directly.
Q: Can Elevated Desert Co. products be sold at events or pop-ups?
A: Definitely—we design our packaging and display kits with events in mind. If you’re interested in carrying our products, let’s connect.
Care & Use
Q: How do I clean my grinder?
A: We recommend using isopropyl alcohol and a small brush to keep your grinder working smoothly. Avoid water to prevent residue buildup.
Q: Is the DoobieDock travel case smell-proof?
A: Yes—it’s designed with a tight seal to keep your sessions discreet and your gear protected.
Brand & Community
Q: What makes Elevated Desert Co. different from other brands?
A: We’re not just selling products—we’re building a culture. From premium design and desert-inspired aesthetics to storytelling through our Growverse series and collaborations, everything we create is rooted in authenticity.
Q: How can I stay connected with the brand?
A: Follow us on Instagram, TikTok, and YouTube, or join our mailing list for product drops, giveaways, and community events.
Support
Q: What if my product arrives damaged?
A: Contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or store credit.
Q: How do I contact Elevated Desert Co. for customer support?
A: Email us anytime at support@elevateddesertco.com. We typically respond within 24 hours.